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Refund policy



We are confident that you will see results after using Dermal Therapy for 3-4 weeks. Please contact us at (800) 668-8000 or if you not completely satisfied.

Sometimes there is not enough water present for urea to absorb it into skin. Please try dampening skin before applying our lotions for a week because this improves efficacy.

Our policy lasts 45 days for?unopened?product with proof of purchase. Unfortunately, we can’t offer you a refund or exchange after 45 days.

To be eligible for a return, your item must be unused and in new condition in the original packaging.?

Returns must be sent using a reliable and?traceable?shipping service to ensure receipt. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss, damage or non delivery of product due to packaging or shipment. All shipping and handling charges are not refundable.?

Upon receipt of the returned item, we will fully examine it and notify you via email, within 3 working days, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.

Please contact us at (800) 668-8000 or? sending your return and/or to check on the status of a return.

Shipping Address: Dermal Therapy, 3 Sprucedale Ct, London, ON N5X 2N9 CANADA

If the item was marked as a gift the purchaser will receive the refund according to the above criteria.


Guaranteed to Moisturize Really Dry?Skin

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